Privacy Notice (UK GDPR)
Respecting your privacy is an extension of the care I bring to my work. Whether we're communicating before a session, working together, or you're simply exploring my website, your information will always be treated with discretion, professionalism, and respect.
The information below explains how your personal data is collected, used and protected in accordance with UK data protection legislation.
Privacy Notice
Your privacy matters.
Whether you're simply browsing my website, making an enquiry, purchasing one of my products, or booking a session with me, I am committed to treating your personal information with care, respect and confidentiality.
This Privacy Notice explains what information I collect, why I collect it, how it is used, and the choices you have regarding your personal data.
I aim to keep this notice clear, transparent and easy to understand.
Who I Am
Kristina Eastwood
Therapist • Coach • Mentor
United Kingdom
Email:
contact@kristinaeastwood.com
Website:
www.kristinaeastwood.com
For the purposes of UK data protection law, I am the Data Controller responsible for the personal information you choose to share with me.
What Information I Collect
Depending on how you interact with my website or services, I may collect information including:
Contact Details
- Name
- Email address
- Telephone number
Appointment Information
Information you choose to share when enquiring about or booking appointments.
Sensitive personal information you choose to share during your appointment is treated with discretion, professionalism, and respect.
Purchase Information
Where you purchase services or products, payment information is securely processed by third-party payment providers.
I never receive or store your full payment card details.
Website Information
When you visit my website, certain anonymous information may be collected automatically, including:
- Browser type
- Device type
- Pages visited
- Time spent on pages
- General location (city or country level)
- Website performance information
This helps me continually improve the experience of my website.
How Your Information Is Collected
Information may be collected when you:
- Email me
- Telephone me
- Contact me via WhatsApp
- Purchase a treatment, programme or product
- Join my mailing list
- Browse my website
- Interact with cookies and website analytics
Why I Use Your Information
Your information may be used to:
- Respond to enquiries
- Arrange appointments
- Deliver purchased services
- Process purchases
- Send appointment confirmations
- Provide customer support
- Improve my website
- Understand website performance
- Send newsletters (only where you have chosen to receive them)
- Meet legal and accounting obligations
I only collect information that is genuinely needed for these purposes.
Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), I rely on one or more of the following lawful bases:
Consent
For example:
- newsletter subscriptions
- optional marketing emails
You may withdraw your consent at any time.
Contract
Where information is needed to provide the services or products you have requested.
For example:
- booking appointments
- supplying purchased products
- communicating about your purchase
Legitimate Interests
To operate and improve my business responsibly, provided this does not override your rights.
Examples include:
- responding to enquiries
- improving website performance
- analysing visitor trends
Legal Obligation
Where I am required to keep certain records for tax or legal purposes.
Payment Providers
Payments may be processed securely through trusted third-party providers including:
- Stripe
- Wise
These providers process your payment securely using their own privacy and security standards.
I do not have access to your full payment card details.
Website Analytics
This website uses Google Analytics to help understand how visitors use the website.
The information collected is anonymous and helps improve:
- website performance
- user experience
- content relevance
Google Analytics does not identify you personally.
Meta Pixel
This website may use Meta Pixel to better understand how visitors interact with the website and to measure the effectiveness of advertising.
This may allow relevant information or advertisements to be shown to people who have expressed an interest in my services.
Meta collects data in accordance with its own Privacy Policy.
Embedded Instagram Content
Some pages include embedded Instagram posts.
Viewing these posts may allow Instagram (Meta) to collect information in accordance with its own privacy policies.
Newsletter
If you choose to subscribe, your email address will only be used to send occasional updates, news or educational content.
You may unsubscribe at any time by clicking the unsubscribe link within any email.
Cookies
My website uses cookies to improve functionality and understand how visitors use the site.
More detailed information can be found in the separate Cookie Policy.
How Long Information Is Kept
Personal information is only kept for as long as reasonably necessary.
The exact retention period depends on the type of information and any legal obligations that apply.
When information is no longer required, it is securely deleted.
Sharing Information
I do not sell, rent or trade your personal information.
Information may only be shared where necessary with trusted service providers such as:
- Stripe
- Wise
- Google Analytics
- Bluehost
- Newsletter provider
- Professional printing partners (only where required to fulfil product orders)
Each provider is responsible for handling information securely in accordance with applicable data protection laws.
Your Rights
Under UK GDPR you have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information (where legally possible).
- Restrict certain processing.
- Object to certain processing.
- Withdraw consent where consent has been relied upon.
- Request a copy of your information in a portable format.
Making a Data Request
If you would like to:
- access your information
- correct it
- update it
- request deletion
- ask a question about how your information is used
please contact me at:
contact@kristinaeastwood.com
I aim to respond within one calendar month, in accordance with UK GDPR requirements.
Keeping Your Information Secure
Reasonable technical and organisational measures are taken to help protect your personal information from unauthorised access, misuse or disclosure.
Whilst every effort is made to keep information secure, no method of electronic transmission or internet storage can ever be guaranteed to be completely secure.
Changes to This Privacy Notice
From time to time, this Privacy Notice may be updated to reflect changes in legislation, technology or my services.
The most recent version will always be published on this website.
Questions
If you have any questions about this Privacy Notice or how your information is handled, you're always welcome to get in touch.
Thank you for placing your trust in my work.
Last updated: June 2026